Frequently Asked Questions

It is not possible to change the order after you have placed it. This applies to address changes, adjusting your ordered products and the cancellation of your order. 

No problem! We want you to be satisfied with your purchase. We know you may accidentally make the incorrect choice, or change your mind. After placing your order please ensure you notify us within 30 minutes that your order is incorrect.

There can be various reasons why we have to cancel your order and refund the purchase amount. You can safely assume that your is no longer coming, please place another order. In this way you can still enjoy your favourites as quickly as possible.

Great to hear that you are interested in our wonderful products. While we really want you to experience our wonderful fragrances, it is not possible to send samples. On our website you find extensive information about our collections, fragrances and ingredients.

It appears that your favourite item is perhaps more popular than expected. While we of course want to make you happy with a particular product, it may be temporarily unavailable. On our website you can leave your details and we will let you know immediately when you can order your favourite product again.

Have you received a discount code that you want to redeem with your order? You can easily add this to your shopping cart on our (mobile) website. Does your discount code not work? We advise you to check the conditions of your discount code. Perhaps it has expired, or cannot be combined with a promotion/discount code that is already in your shopping cart. 

Tip: If this does not success, then you can also place an order via Whatsapp or Telephone. We will be happy to help you. We can place your order and also offer advice or assistance to help you make the right choice. Please note: by redeeming your discount code you automatically agree to the associated conditions.

We are happy to spoil you as a loyal customer. As a registered user you enjoy all the benefits of your account: you can enjoy our promotions, we will send you inspiration and inform you first about our new products. 

We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:

Credit card: with your Visa, Mastercard or American Express. 

MTN Mobile Money: Pay directly from your mobile money wallet.

Airtel TIGO: Pay directly from your mobile money wallet.

Gift card: enter a discount code or gift card code at the 'Payment' step. You will be able to see if there is anything left to pay.

You may return your products within 2 hours at the point of delivery once your order has been received by the dispatch rider.

If you'd like to get in contact with us please email us at: info@nomalifestyle.com or you can fill in our contact form with your query here